Last updated: August 25, 2026
This Refund Policy applies to all subscription plans purchased on TruckInc Dispatch, a product owned and operated by BytesInc, including DMS Standard (monthly and yearly), MC Scrubbing Only, and additional MC Scrubbing seats. It should be read together with our Terms of Service.
You may request a full refund within 30 days of any charge — this covers your first purchase and each subsequent renewal. Refunds are processed by Paddle.com Market Ltd ("Paddle"), our Merchant of Record, and are returned to your original payment method.
No card is required to register and explore the platform. MC Scrubbing Only subscribers additionally receive full DMS access free for their first two (2) months. We encourage you to fully test the Service during any free period before subscribing.
Monthly fees are billed in advance. You may request a refund of a monthly charge within 30 days of that charge. Cancelling without requesting a refund simply stops future renewals — your access continues until the end of the period you already paid for.
Yearly (DMS Yearly) purchases may be refunded in full within 30 days of the charge. After 30 days, yearly fees are non-refundable, but your access continues for the remainder of the paid year and you may cancel at any time to prevent the next renewal.
Additional MC Scrubbing seats ($15/month each) are billed alongside your plan and follow the same 30-day refund window as the charge they appear on.
If you believe you were charged in error — for example a duplicate charge, or a charge after cancellation — contact us and we will investigate and arrange a full refund of the incorrect amount, regardless of the 30-day window above.
We may decline a refund where an account has been suspended or terminated for a breach of our Terms of Service, or where there is evidence of fraudulent activity or repeated refund abuse across multiple accounts. Nothing in this policy limits any statutory refund or cancellation rights you may have under the consumer law of your country of residence.
Email contact@truckinc.co with your company name, the email address on the account, and the approximate date of the charge. We typically respond within 2 business days.
You can also request a refund directly from Paddle using the link in any Paddle receipt email, or through paddle.net, where you can look up your order using the email address you paid with.
Approved refunds are issued by Paddle to the original payment method. Funds typically appear within 5–10 business days, though the exact timing depends on your bank or card issuer. Any sales tax, VAT, or GST collected on the original purchase is refunded together with the subscription fee. Refunds are issued in the original currency of the transaction; where your bank converted the payment, the amount you receive may differ slightly due to exchange-rate movement.
Because Paddle is the Merchant of Record, charges appear on your statement as Paddle or PADDLE.NET* rather than TruckInc. If you do not recognise a charge, please contact us or Paddle before raising a chargeback with your bank — we can almost always resolve it faster, and a chargeback may result in your account being suspended while the dispute is investigated.